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Videos

What is a Care Manager?

Wheatley explains a care manager’s purpose

“I feel like I do anything and everything that needs to be done.”
— Barbara Wheatley, RN

Hopkins explains a care manager’s purpose

“I tell everyone, ‘I’m here to make your life better.’”
— Brenda Hopkins, RN

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Mills explains a care manager’s purpose

“It’s not just one thing we do. It’s a very broad spectrum.”
— Chasity Mills, RN

Closson explains a care manager’s purpose

“A lot of being a care manager is helping those that really can’t help themselves.”
— Karen Closson, RN

Broom explains a care manager’s purpose

“I think we serve as advocates for people.”
— Katie Broom, RN

Dalton explains a care manager’s purpose

“My goal is to make them safe and happy at home and keep them out of the hospital.”
— Kim Dalton, RN

Byrd explains a care manager’s purpose

“No two days—no two visits—are the same.”
— Michelle Byrd, RN

Haq explains a care manager’s purpose

“We help them navigate the health system.”
— Shara Haq, RN

Rechtzigel explains a care manager’s purpose

“I do safety checks, I work with trust attorneys...I go to appointments with them...”
— Stefanie Rechtzigel, RN

What Does It Mean to be a Care Manager?

Haq discusses the meaning of care management

“Comprehensive care management is very holistic. We’re able to be creative and find ways to help our patients outside the box.”
— Shara Haq, RN

Closson discusses the meaning of care management

“People just want to be acknowledged.”
— Karen Closson, RN

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Mills discusses the meaning of care management

“It’s a very rewarding job because you get to see how you help people.”
— Chasity Mills, RN

Wheatley discusses the meaning of care management

“I always fight for the underdog.”
— Barbara Wheatley, RN

Hopkins discusses the meaning of care management

“It’s wonderful. I just love it.”
— Brenda Hopkins, RN

Broom discusses the meaning of care management

“It’s kind of like being a life jacket for someone.”
— Katie Broom, RN

Byrd discusses the meaning of care management

“As a care manager you get to empower people.”
— Michelle Byrd, RN

Platt discusses the meaning of care management

“Being a care manager is a gift and an honor.”
— Tish Platt, RN

Common Issues Our Clients Face

Mills discusses issues patients face in healthcare

“Often times we run into people who have to choose between medicine or food.”
— Chasity Mills, RN

Broom discusses issues patients face in healthcare

“A lot of people feel really isolated.”
— Katie Broom, RN

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Wheatley discusses issues patients face in healthcare

“I like knowing that I have information to give people so that they don’t feel so lost.”
— Barbara Wheatley, RN

Hopkins discusses issues patients face in healthcare

“There are very few doctor’s offices where an actual person answers the phone.”
— Brenda Hopkins, RN

Closson discusses issues patients face in healthcare

“I see a lot of neglect of elders and disabled people.”
— Karen Closson, RN

Dalton discusses issues patients face in healthcare

“Most issues are confusions about which medications they’re supposed to be on.”
— Kim Dalton, RN

Byrd discusses issues patients face in healthcare

“Medications, medications, medications.”
— Michelle Byrd, RN

Haq discusses issues patients face in healthcare

“The social determinants of health — where we live and work and play — can often have a [bigger impact] on our health than our physical conditions.”
— Shara Haq, RN

Platt discusses issues patients face in healthcare

“It used to be that the family doctor did everything, and now everyone has [multiple] specialists.”
— Tish Platt, RN

Platt discusses issues patients face in healthcare

“We bring peace of mind to the senior as well as to their family members.”
— Tish Platt, RN

What Our Employees Love About Staying Healthy at Home

Rechtzigel shares what she loves about Staying Healthy at Home

“We see people face to face.”
— Stefanie Rechtzigel, RN

Platt shares what she loves about Staying Healthy at Home

“All of our patients are people…long before they got a diagnosis.”
— Tish Platt, RN

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Mills shares what she loves about Staying Healthy at Home

“I can tell you that DNC is by far the best employer I’ve ever had.”
— Chasity Mills, RN

Closson shares what she loves about Staying Healthy at Home

“It’s not just a company. It’s not just a job.”
— Karen Closson, RN

Broom shares what she loves about Staying Healthy at Home

“The company sees our clients as individuals.”
— Katie Broom, RN

Dalton shares what she loves about Staying Healthy at Home

“We get direct education, which has a great impact on patient care and outcomes.”
— Kim Dalton, RN

Byrd shares what she loves about Staying Healthy at Home

“You don’t have to explain to [leadership] what it’s like.”
— Michelle Byrd, RN

Haq shares what she loves about Staying Healthy at Home

“When one of us doesn’t know the answer, we’re very quick to figure it out with our network of providers.”
— Shara Haq, RN

Wheatley shares what she loves about Staying Healthy at Home

“I’m able to make decisions based on what I know as a nurse.”
— Barbara Wheatley, RN

Hopkins shares what she loves about Staying Healthy at Home

“This company is very, very careful when interviewing workers.”
— Brenda Hopkins, RN